Overview of what we do
We are an organisational improvement specialist with Consultants based in The UK, Holland and Australia. We work in a wide variety of organisations and industries and we have many long-standing relationships with individuals dating right back to when we were founded in 1992.
Clients get the best results when we carry out a variety of activities over a number of years. However we don’t sell 'initiatives'. Instead we sit down with a potential client, listen to what is going on in the organisation and make some suggestions as to what we might do together. If we get this right, we do the job. Then we sit down again, review the results and think about what we might do next. Therefore our clients don't have to commit to a big spend and can find out if they like the approach and the results it achieves.
Organisational improvement is not just for poorly performing organisations. We also work regularly with high performance organisations to help them make sure they stay on top of the game.
Typical organisational improvement activities for an established client would be:
| • | Strategic Improvement Programme - aimed at the top tiers of the organisation to equip senior managers with the skills they need to improve their organisation on an industrial scale |
| • | Facilitator Development Programme - creates an internal resource for improvement |
| • | Strategy Development - we will facilitate the senior management team in the development of organisational strategy and then implementation right through the organisation |
This is not an exhaustive list and, as required, we might help with Staff Surveys, Customer Surveys, Project Kick-Starts, data collection, display and analysis, Team Events and so on.
We run a variety of training courses, the most popular of which are:
| • | Universal Improvement Skills |
| • | Universal Leadership Skills |
| • | Universal Data Skills |
These are ideal when you have a number of people you want to skill up in specific areas.
The idea of a 'Facilitated Event' is to get a group of people in a room together and accomplish something in a structured and participative manner. We don't run talking shops, instead we run events with real outputs.
Our three most popular Facilitated Events are:
| • | Strategy Development |
| • | Project Kick-Starts |
| • | Team Events |
We can also train your own in-house Facilitators to run these, thus internalising the skills and knowledge.
We have listed this as a separate topic as we have an excellent track record of transforming the way projects are set up and run in organisations. What sets us apart is that people unfamiliar with our approach will often groan when they are told they are attending project management training. This soon changes when they learn our practical and participative approach, The UIMPROVE Projects Framework.
Some activities related to Project Management are:
| • | Improve Your Projects - a 2-day training course aimed primarily at Project Leaders |
| • | Annual Planning - a facilitated activity to identify and set up all the projects that need carrying out over the coming 12 months |
| • | Project Kick-Starts - a Facilitated Event to involve a wide range of people and get a project off to the best possible start |
These are ideal when you have a number of people you want to skill up in specific areas.
The approach and how we work with you
What differentiates our approach to many others is that it's not a fad or a tool kit. Our approach - we call it UIMPROVE - has rigorous philosophical foundations based on the work of the improvement giants, people like Shewhart, Deming, Juran and Tribus, and is well thought through. We have been consistently working in the same way for approaching 20 years, continuously improving how we do things based on experience with our clients in the real world. UIMPROVE is an integrated approach that links Improvement (Strategy, Projects and Processes) with Leadership, Teamworking and Data. It is practical, participative but above all tried-and-tested.
We don't want to sell you product. What we do instead is work closely with you to find out what you and your organisation needs. If we do a good job, you are likely to be a client for a long time and that is what we want. It's better for you, and it's more rewarding for us!
The first step
Contact us for a no-obligation meeting. One of our Consultants will come along and find out what's going on in your organisation, what your priorities are and any areas of concern you might have. We will then suggest some options for you to consider.
It's as easy as that.
Our Prices - Australia
Our Prices - UK