Noriaki is our customer satisfaction data analysis and reporting system. This brings together in one database the wide variety of customer data collected by an organisation. Data is made available to the responsible manager as close to real-time as possible so that the time lag from 'experience' to 'data available' is minimal. Noriaki is designed so that a wide variety of input methods are possible using the latest technology as appropriate. The primary purpose of the system is to provide organisation-wide information to aid improvement. Noriaki is an extremely flexible system and can also be used for other purposes such as Staff Surveys, audits and customer profiling.
|•||Questionnaire design suite|
|•||Question and answer libraries|
|•||Multiple questionnaires can be live at any one time|
|•||Results from all questionnaires retained in the database indefinitely|
|•||Search functions allow easy browsing of archived results|
|•||Questionnaires can be published to paper, internet, or portable devices such as iPads|
|•||Easy analytical and reporting functions|
|•||Simple production of graphs with easy export to Word, PowerPoint, etc|
|•||As close to real-time as possible|
|•||Easy access by multiple users, including front-line managers for a variety of purposes|
|•||Easy to use, minimal training required|
|•||Easy to install on your in-house servers, stand-alone and hosting options available|
|•||Bespoke versions for for healthcare, housing and rail now available|
|•||Can be interfaced with your existing systems for data import/export|
For more information or to arrange a no obligation demonstration, contact us.
|“We used Noriaki, The UIC's Customer Satisfaction system to help us better understand how our clients travel when they visit our offices and how we could improve that experience. Clients found the iPads and tablet PCs very easy to use and the mere fact that we were asking these questions got a positive response. Most importantly, we got quick and easy access to the data which we have already used to improve the way we do things.
This has been so successful we are now undertaking a similar piece of work at our York office.”
Andrew Q Harvey (a.k.a. ‘Q’)
Business Development and Communications Director
Dickinson Dees LLP