Richard Capper

Richard is founder and leader of the UIC. He is an expert in all aspects of organisational improvement and the creator of the UIMPROVE System of Improvement. He is also an experienced leader having led teams at both a supervisory and managerial level and has grown the UIC to where it is now.

Before he became a consultant he managed to hold down some real jobs starting in the Booking Office at Nottingham station, later moving into Operational Management. He moved into organisational improvement by chance as Project Manager for a large quality initiative. He founded the UIC as a part-time venture in 1992, taking it full-time in 1994. Richard has a firm reputation for applying a highly practical approach to any piece of work and being able to provide a structure for the most complicated projects.

UIC work in Australia has meant Richard has now made 44 trips which equates to flying 924 000 miles, spending 88 days in the air (meaning he has had a lot of time to count the stamps in his passport) and 684 days in Australia. For comparison, the moon is about 239 000 miles away from the Earth. His dislikes include airports, flying and aeroplane food. Likes include vegetarian chilli, Switzerland and his (neglected) cat, Spider. If you want advice about travelling by rail in Europe, Richard is your man.

E-mail: richard@theuic.com