13-15 Nov 2018
Universal Improvement Skills
Public course in Brisbane
6-8 Nov 2018
Universal Improvement Skills
Public course in Maastricht
23-25 Oct 2018
Universal Leadership Skills
Public course in Brisbane
9-11 Oct 2018
Universal Improvement Skills
Public course in Alsager, Cheshire
19-21 Jun 2018
Universal Leadership Skills
Public course in Maastricht
12-14 Jun 2018
Universal Improvement Skills
Public course in Alsager, Cheshire
24-26 Oct 2017
Universal Improvement Skills
Public course in Melbourne
10-12 Oct 2017
Universal Improvement Skills
Public course in Alsager, Cheshire
10-12 Oct 2017
Universal Leadership Skills
Public course in Alsager, Cheshire

 

 

Universal Improvement Skills - Australia

21-23 May 2019, MelbourneBOOK NOW
12-14 November 2019, BrisbaneBOOK NOW

There are people who are effective in their job. They are well organised and on top of their workload. They get results from their projects. Their meetings are productive. They involve the right people. These are people who others want to work with. They get listened to because they can always see a way forward. These people were not born this way. They have learned an integrated set of practical tools and techniques that they use in both projects and their day-to-day work. Do you want to join them?

Who should attend?
All managers
Leaders of project teams
Leaders of natural work groups
People involved in projects
People who run meetings
Bright sparks who need a development opportunity

What you will learn
Organisational improvement
A brief history of improvement in organisations and six Key Concepts that underpin the thinking and approach.
How to convert organisational strategy and good intentions into real change in the workplace.
Projects
The UIMPROVE framework for setting up and running projects. This can be applied in all organisations and industries.
Annual Project Planning - how to identify all the projects that need to be carried out over the next 12 months and how to prioritise the resulting list either individually or with a team. How to set up a Project Steering Grid to monitor and steer the projects on an ongoing basis.
How to set up individual projects properly with a clear remit.
Different roles in projects - Champion, Project Leader, team members, key players, specialists.
Tools and techniques for involving people in projects.
How to 'kick-start' a project. This means running an initial meeting that is highly structured using tools and techniques with a wide range of involvement to ensure buy-in and alignment.
A set of project methodologies that provide step-by-step guidance from the beginning to the end of any project.
How to take an individual project and break it down into its component parts, identifying timescales, actions and milestones.
Tools and techniques
Tools for Planning and Organising - Brainstorming, Clustering-by-Theme, Must-Should-Could, TPN Analysis, Chronological Clustering and Gantt Charts - participants learn how and when to use each of these.
Techniques for Productive Meetings - highly effective but straightforward structural techniques that will increase participation, variety, productivity and enjoyment of meetings.
Processes and how to improve them
The principles of process improvement.
How to use Improvement Methodology to improve a process.
Analytical tools - Ishikawa Diagrams and Deployment Flowcharting.

Style and structure of the course
Universal Improvement Skills follows a tried-and-tested approach that is highly participative and practical with chalk'n'talk cut to a minimum. Our consultants work in a wide variety of industries and organisations and don't spend all their time in the classroom. They will draw on their experience of applying these skills in real-life situations to illustrate the practicalities and benefits of working in this way.

Participants are asked to apply what they are learning to their own real-life scenarios including projects and meetings. This includes opportunity to pick the brains of our experienced consultants. A ratio of two consultants to a maximum of 12 participants ensures that everyone can have some 1-1 time.

Participants receive The Complete Guide to Improvement. This manual contains easy to follow, step-by-step guidelines including everything covered on the course and a lot more. Participants can also access our website to download support materials and updates to the manual as they become available.

Venue and times for Melbourne Courses
The course will be held at Karstens Conference Centre and Meeting Rooms.

We have chosen this venue because of good access by public transport, excellent conference facilities, food and service. For people travelling from further afield, Karstens is an easy taxi or Skybus journey from the airport and there are many accommodation options within easy reach of the venue.

We will start at 09.00 on Tuesday and finish at 16.30 each day.

Venue and times for Brisbane Courses
The course will be held at the Christie Conference Centre.

We have chosen this venue because of good access by public transport and its excellent conference facilities, food and service. For people travelling from further afield, the Christie Conference Centre is an easy taxi or train journey from the airport.

We will start at 09.00 on Tuesday and finish at 16.30 each day.

The cost
$1300-00 + GST

For organisations with limited budgets - you may be very small, a charity or in the voluntary sector - we offer a 20% discount - $1040-00 + GST. To be considered for this discount, all you need to do is tick the box on the booking form .

What previous participants have said
"The techniques I learned on this course I use every single working day - it was excellent value for money."
"Great course because it is based on practical exercises which are easier to remember than loads of theory. Well backed up by the manual."
"I have tried the techniques in team meetings and the team nearly fell off their chairs!"
"I found it useful to be with people from other organisations who were able to offer a different perspective on common problems."
"What can I say - it changed my life."