23-25 Jun 2021
Universal Improvement Skills
Public course in Maastricht
20-22 Apr 2021
Universal Improvement Skills
Public course in Brisbane
23-24 Mar 2021
Improve Your Projects
Public Course
13-14 Oct 2020
Universal Improvement Skills
Public Course On-line
19-21 Nov 2019
Universal Improvement Skills
Public course in Brisbane
13-15 Nov 2019
Universal Improvement Skills
Public course in Maastricht
8-10 Oct 2019
Universal Improvement Skills
Public course in Alsager, Cheshire
18-20 Jun 2019
Universal Leadership Skills
Public course in Maastricht
19-21 Feb 2019
Universal Leadership Skills
Public course in Alsager, Cheshire



Universal Improvement Skills - Australia

7-9 September 2021, BrisbaneBOOK NOW
9-11 November 2021, MelbourneBOOK NOW
23-25 November 2021, Coffs HarbourBOOK NOW
29-31 March 2022, BrisbaneBOOK NOW
18-20 October 2022, Gold CoastBOOK NOW
15-17 November 2022, MelbourneBOOK NOW

There are people who are effective in their job. They are well organised and on top of their workload. They get results from their projects. Their meetings are productive. They involve the right people. These are people who others want to work with. They get listened to because they can always see a way forward. These people were not born this way. They have learned an integrated set of practical tools and techniques that they use in both projects and their day-to-day work. Do you want to join them?

Who should attend?
All managers
Leaders of project teams
Leaders of natural work groups
People involved in projects
People who run meetings
Bright sparks who need a development opportunity

What you will learn
Organisational improvement
A brief history of improvement in organisations and six Key Concepts that underpin the thinking and approach
How to convert organisational strategy and good intentions into real change in the workplace
The UIMPROVE framework for setting up and running projects. This can be applied in all organisations and industries
Annual Project Planning - how to identify all the projects that need to be carried out over the next 12 months and how to prioritise the resulting list either individually or with a team. How to set up a Project Steering Grid to monitor and steer the projects on an ongoing basis
How to set up individual projects including writing Project Remits
Different roles in projects - Champion, Project Leader, Team Members, Key Players, Specialists
Tools and techniques for involving people in projects
How to 'kick-start' a project. This means running an initial meeting that is highly structured using tools and techniques with a wide range of involvement to get the project off to the best possible start and increase understanding, alignment and commitment from those involved
A set of project methodologies - planning, improvement, problem solving and major project - that provide step-by-step guidance from the beginning to the end of any project
How to take an individual project and break it down into its component parts, identifying actions, timescales and milestones
Tools and techniques
Tools for Planning and Organising - Brainstorming, Clustering-by-Theme, Must-Should-Could, TPN Analysis, Chronological Clustering and Gantt Charts - participants learn how and when to use each of these
Techniques for Productive Meetings - highly effective but straightforward structural techniques that will increase participation, variety, productivity and enjoyment of meetings
Processes and how to improve them
The principles of process improvement
How to use Improvement Methodology to improve a process
Analytical tools - Ishikawa Diagrams and Deployment Flowcharting

Style and structure of the course
Universal Improvement Skills follows a tried-and-tested approach that is highly participative and practical with chalk'n'talk cut to a minimum. Our consultants work in a wide variety of industries and organisations and don't spend all their time in the classroom. They will draw on their experience of applying these skills in real-life situations to illustrate the practicalities and benefits of working in this way.

Participants are asked to apply what they are learning to their own real-life scenarios including projects and meetings. This includes opportunity to pick the brains of our experienced consultants. A ratio of two consultants to a maximum of 12 participants ensures that everyone can have some 1-1 time.

Participants receive our comprehensive manual - The Complete Guide to Improvement. This contains easy to follow, step-by-step guidelines for everything covered on the course and a lot more. Participants can also access a variety of additional support materials through the website.

We will start at 09.00 and finish at 16.30 each day.

Venue - Brisbane courses
Our Brisbane venue is the Christie Conference Centre, 320 Adelaide Street in the CBD and an easy 10 minute stroll from Central station.

Venue - Coffs Harbour courses
Our venue is: C.Ex Coffs, 2-6 Vernon Street, Coffs Harbour, NSW 2450.

Venue - Gold Coast courses
We are finalising the arrangements for this but we will be selecting a central and easy to get to venue.

Venue - Melbourne courses
The course will be held at Karstens Conference Centre and Meeting Rooms.

We have chosen this venue because of good access by public transport, excellent conference facilities, food and service. For people travelling from further afield, Karstens is an easy taxi or SkyBus journey from the airport and there are many accommodation options within easy reach of the venue.

The cost
$1500-00 + GST

For organisations with limited budgets - you may be very small, a charity or in the voluntary sector - we offer a 20% discount - $1200-00 + GST. To be considered for this discount , all you need to do is tick the box on the booking form.

What previous participants have said
"The techniques I learned on this course I use every single working day - it was excellent value for money."
"Great course because it is based on practical exercises which are easier to remember than loads of theory. Well backed up by the manual."
"I have tried the techniques in team meetings and the team nearly fell off their chairs!"
"I found it useful to be with people from other organisations who were able to offer a different perspective on common problems."
"What can I say - it changed my life."