The 2017 UIC Performance Conference, Alsager, Cheshire

Be there or be late!

27-28 November 2017

Having run our previous Performance Conferences in Melbourne, Sydney and Brisbane, the natural progression for 2017 is to Alsager. We aim to gather together a group of like-minded people with an interest in improving operational performance - i.e. punctuality and reliability - across all modes of transport. Our speakers will share their experience, successes, failures and tips from their real-life experience and the UIC will as usual add some theory and philosophical underpinning to the event. This will be a relatively small scale and interactive event and a chance to meet colleagues from other organisations. We look forward to seeing you there.


Who should attend?
Passenger and freight train, bus, tram and light rail operators
Commissioners and Public Transport Authorities
Performance Managers and Directors
Operational managers with performance responsibility
People responsible for implementing changes to a network
People interested in improving operational performance

The benefits of attending

The conference will provide you with an opportunity to:

(1) Hear interesting speakers and see how performance management and improvement is approached elsewhere
(2) Meet people from other modes and organisations
(3) Contribute to the development of best practice approaches
(4) Get up-to-date with the latest thinking and developments
(5) Clear your brain and focus on performance
(6) Have fun

Aims of the conference

To remind ourselves what we already know but can be easily forgotten in the complexity of day-to-day work...

(1) That performance is about improvement, not just compliance and reporting
(2) That performance, i.e. punctuality and reliability, is the number one driver of customer satisfaction
(3) That the basic building blocks of how to improve performance are well-established and always work if done correctly
(4) To succeed we all need to cooperate as one transport industry operating an integrated network
(5) That other industries also have performance challenges and we can also learn from them

...and learn some new things from colleagues.

The conference won't be
(1) A sales pitch from people who want to flog you their products (including ourselves!)
(2) A series of glossy PowerPoint presentations by people telling you how great their organisation is


The programme and speakers
The programme for 2017 will follow our highly successful formula established at other conferences we have run providing a variety of learning, networking and fun for all participants.

Our Keynote Speaker will be David Simpson, Production Director at Caledonian Sleeper. Although Caledonian Sleeper operates the smallest number of trains of any franchised operator, it is a complex operation and David will talk about the performance challenges of this as well as providing a high-level overview.

From the Train Operators we have Maureen Dominey from Crossrail and Keith Palmer from Greater Anglia. Both of these speakers has a different remit covering what is going on in their operations such as new franchises, new trains and new reporting requirements. We have also asked them to provide tips and best practice advice on a variety of topics.

Jill Hannah, well known across the industry as the world's greatest expert on Delay Attribution, will be speaking about (amongst other things) some interesting analyses she has carried out recently and her conclusions thereof.

Looking at other modes, we will be joined by James Carney, Finance and Commercial Director at Blackpool Transport. Hear about performance and more from the world of buses and trams.

Reminding us why improving performance is important in the first place will be David Sidebottom, Passenger Director at Transport Focus. David will give an insight into what the customers are telling us.

To broaden our horizons, two speakers from other industries will give us their take on the challenges of improving performance. Mike Davidge makes a return visit having spoken at our 2014 conference in Brisbane to talk about measuring success in the NHS. Michael Cook from Thirteen Group will join us to talk about 'performance as a state of mind' and how data has helped this Housing Association tackle empty properties.

And finally our very own Big Boss, Richard Capper, will be taking an improvement perspective on performance and in particular why he has recently become obsessed with Pareto Charts.

Our other regular features include:

The Better Practice Exchange - your chance to find out what every other organisation in the room is up to
The Pub Quiz with the usual prize for the winning team's nominated charity
Question and Answer Panels - your chance to put questions to the speakers

The venue
We will be returning to our favourite venue for UIC courses and conferences - the Manor House Hotel in Alsager between Crewe and Stoke-on-Trent which makes it easy to get to by rail from all parts of the country or by train from Manchester Airport.

Start and finish times
Registration desk open: 10.30 Monday
Buffet lunch: 12.00
Conference commences: 13.00
Finish: 14.00 Tuesday

The cost
People working for
and authorities
Consultants People from organisations that are using Kestrel
Per person £300 + VAT £500 + VAT £250 + VAT

Included: All meals and refreshments through from lunch on day 1 to lunch on day 2.
Accommodation on Monday night.
Not included:     Accommodation on Sunday night - this can be booked for an extra £110 + VAT.