The 2012 UIC Performance Conference, Melbourne

 
The 2012 UIC Performance Conference was held on 22 February in Melbourne. With a remarkable variety of top quality speakers, the conference attracted a wide range of attendees from all modes of transport and nearly all states and territories of Australia. On this page you will find details of the speakers and copies of their presentations.


Keynote Speaker - Hector McKenzie, Director of Public Transport, Department of Transport, Victoria


Hector McKenzie
    Hector dispelled a number of myths around Performance Management to set the scene for the day. His key messages were that cooperation between Authority and Operator was essential in order to achieve success and that one size will not fill all states, territories or networks.

Download Presentation


Andrew Lezala, Chief Executive Officer, Metro Trains Melbourne


Andrew Lezala
    Andrew talked us through how Metro have seen real improvements in all areas of their business by analysing processes in their 'Visualisation Rooms' and expressed the importance of good leadership when going about any performance improvement drive.

Download Presentation


Richard Capper, The Universal Improvement Company


Richard Capper
    Richard took the need for good performance right back to his days as a Booking Clerk and Train Controller on the railways in the UK. He also took us through what he thinks an organisation needs to put in place to improve performance.

Download Presentation


Anna Chau, Principal, Booz Consulting


Anna Chau
    Anna took us through the key recommendations she makes to both Authorities and Operators when asked to analyse performance based on her extensive experience working on both sides of the world.

Download Presentation


Stephen Banaghan, Director Rail, TransLink Transit Authority


Stephen Banaghan
    Steve gave us the Authority perspective from Queensland and talked us through the recent journey TransLink and Queensland Rail have been on with on-time running.

Download Presentation


Norman Gray, Chief Operating Officer, Public Transport Division, Department of Transport (Victoria)


Norman Gray
    Norman gave us the Authority viewpoint from Victoria and took us through their approach to improvement via the Network Development Partnership which involves both the Authority and the Operators in the decision making process.

Download Presentation


Maureen Dominey, Operations Performance Manager, London Overground Rail Operations Limited


Maureen Dominey
    Maureen travelled all the way from London specifically to speak at the conference. Her presentation showed that sometimes simple changes can dramatically improve performance and that a structured approach is needed to see real changes.

Download Presentation


Duncan Smith, Network and Performance Director, Yarra Trams


Duncan Smith
    Duncan gave us a very honest perspective about the challenges faced by Yarra Trams and how a focus on data analysis has led to improvements in performance.

Download Presentation


Professor John Stanley, Adjunct Professor, University of Sydney


Professor John Stanley
    John presented a different viewpoint on managing performance and had some ideas as to how things should be managed to meet the needs of a rapidly expanding population.

Download Presentation


Thanks to the UITP
The conference was run with the help of and in collaboration with UITPANZ. The UITP is the global advocacy organisation for public transport.