4th Annual UIMPROVE Facilitators Conference, May 2010

The 4th Annual UIMPROVE Facilitators Conference was held on 17-18 May 2010 in Alsager, Cheshire.

Steve Jennings, Chief Executive, Weaver Vale Housing Trust

Steve Jennings, Chief Executive at Weaver Vale Housing Trust was our opening Keynote Speaker this year and explainined the unique approach that his organisation has taken to applying UIMPROVE.

Steve Jennings
David Crome, First Great Western

David Crome
Pam Latham, Weaver Vale Housing Trust

Pam Latham a Facilitator at Weaver Vale Housing Trust picked up from where her boss left off and outlined how she and other Facilitators have been involved in Weaver Vale's Annual Corporate Planning Process.

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Pam Latham
Carol Tavernier, London South Bank University

Carol Tavernier from London South Bank University gave us an insight into using UIMPROVE in the daunting world of the academic. She attended the Facilitator Development Programme as a lone voice in her organisation and has since transformed their approach to project management resulting in lots of enthusiasm for UIMPROVE. She told us 'you get exactly what it says on the tin with UIMPROVE'.

Annual Pub Quiz

As in 2009, the quiz resulted in three teams drawing.

Mike Davidge, Head of Measurement at the NHS Institute for Innovation and Improvement

At the 2009 Conference, Mike Davidge, Head of Measurement at the NHS Institute for Innovation and Improvement wowed an initially cautious audience with his brilliant session about the use of data in organisations. Back by popular demand, this year Mike ran Dr Deming's famous Red Bead Experiment.
Freya Owen, Cobalt Housing

Freya Owen has been a Facilitator at Cobalt Housing for the past 3 years. In addition to this and her 'day-job', she also co-ordinates the Facilitator resource for her organisation. Freya has recently been involved in setting up a Facilitator network between different organisations and explained the benefits that can be gained from working in partnership with different organisations using UIMPROVE.

Freya Owen
Phil Lukes, City South Manchester Housing Trust

The world of housing has a long-standing track record of involving customers in how organisations are run. Phil Lukes, Customer Involvement Manager for City South Manchester Housing Trust shared his experiences and expertise in how he is transforming this with the use of Noriaki, the UIC's customer satisfaction data collection and analysis system.

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Phil Lukes
Louise Wilson, Newcastle and North Tyneside Community Health

Louise Wilson a Facilitator at Newcastle and North Tyneside Community Health is an avid learner, writer and Facilitator. You will hear about how she has been applying her new skills in some unusual ways.

Louise Wilson
Question and Panel

This year the panel was made up of Steve, Phil, Richard, Carol, Mike and David.

Lou Tribus

We were privileged to be joined last year by Lou Tribus, daughter of the mighty Myron Tribus. Lou was kind enough to run an impromptu session about how she has been using improvement principles in education. Lou was back again this year

Lou Tribus

Sarah Cook, Peter Soden, Linda Moss and Anna Simpson, Broadland Housing Group

Alison Hernandez (Improve Plus) and Mike Davidge (NHS Institute of Innovation and Improvement)

Alison Hernandez, Improve Plus

Phil Lukes, City South Manchester Housing Trust

Freya Owen, Gaynor Balshaw and Kerry Parr, Cobalt Housing

Break time

Barbara Fearn and David Crome, First Great Western

David Crome, First Great Western

Lesley Barton and Mhairi Mullen, Fife Council

Chris Benson, Incommunities

Claire Wilde, Alison Hewell, Fiona Burrows and Carolyn Hanley, Liverpool Housing Trust

Carol Tavernier (London South Bank University) and Philip Crocker (Darwin Whitty)

Andy Mead (National Express East Anglia) and Mark Hendry (Southern)

Beverley Lowe (Ashton, Leigh and Wigan Community Healthcare) and Mike Davidge (NHS Institute for Innovation and Improvement)

Anna Butler and Fiona Morrison, Pure Innovations

South Birmingham Community Health
At the back: Sonia Francis, Jane Nix, Dawn Wilkes, Yvette Thompson, Stuart Rich
At the front: Jackie Rees-Hordell, Abda Graham

Beverly Carr and Belinda Naylor, South Yorkshire Housing Association

Richard and Dave

Steve Jennings, Lorna Phillips, Pam Latham, Lucy Goldsmith, Andrea Petty and Gary Hood, Weaver Vale Housing Trust

The Experiment on the Red Beads, Worker of the Week Award


Click to see
photos and videos
from previous years