Andrew Forrest, Great Yarmouth Community Trust, and Josephine

Partnership Event for Athena

Facilitator Development Programme for West Midlands Trains. That's the inspirational Brenda Lawrence on the left.

Team Event for Headspace Coffs Harbour. Their leader (on the right) is our former colleague Madeleine Lawler.

Executive Event for the Queensland Government Department of Transport and Main Roads, Director-General Neil Scales is third from the right.

The 2019 UIMPROVE Conference

North Queensland Airports Leadership Forum

Executive Event for Blackpool Transport with the Pleasure Beach in the background. The ever-inspirational Jane Cole is to the right wearing white.

Carrying out an exercise on Universal Leadership Skills

Small Group Work at an Executive Event for the Queensland Government Department of Transport and Main Roads - TransLink. Gordon, Wietske, Peter and Suzanne.

One Manchester - the end of an era. The final Executive Event with Dave Power (second from the left) as leader before his retirement.

David Simpson, Operations Director, ScotRail. The wide grin indicates he is proud of his trains.

 

 

New version of the manual for 2020


Here's our new cover and spine design for 2020 incorporating some of the exciting things we got up to in 2019.


 


The cover

(1) Andrew Forrest, Great Yarmouth Community Trust, and Josephine
(2) Partnership Event for Athena
(3) Facilitator Development Programme for West Midlands Trains. That's the inspirational Brenda Lawrence on the left.
(4) Team Event for Headspace Coffs Harbour. Their leader (on the right) is our former colleague Madeleine Lawler.
(5) Executive Event for the Queensland Government Department of Transport and Main Roads, Director-General Neil Scales is third from the right.
(6) The 2019 UIMPROVE Conference
(7) North Queensland Airports Leadership Forum
(8) Executive Event for Blackpool Transport with the Pleasure Beach in the background. The ever-inspirational Jane Cole is to the right wearing white.
(9) Carrying out an exercise on Universal Leadership Skills
(10) Small Group Work at an Executive Event for the Queensland Government Department of Transport and Main Roads - TransLink. Gordon, Wietske, Peter and Suzanne.
(11) One Manchester - the end of an era. The final Executive Event with Dave Power (second from the left) as leader before his retirement.
(12) David Simpson, Operations Director, ScotRail. The wide grin indicates he is proud of his trains.


The spine

(1) Malcolm Holmes, Director, West Midlands Rail Executive - Leader Speaks
(2) Jon, our very own Dear Leader in the UK
(3) Dinner on Universal Leadership Skills - public course in Maastricht


Version 5.2 of The Complete Guide to Improvement

Also new for January 2020, a small update to this manual. Section 6, How to Develop and Implement Strategy, has been reissued to incorporate current best practice. If you are currently on a programme or are booked on any refresher training with us, we'll automatically provide you with an update. If not, contact us to find out how you can get a copy.