Richard Capper

Richard Capper


Richard Capper

Richard is founder of the UIC. He is an expert in all aspects of organisational improvement and the creator of the UIMPROVE System of Improvement. He is also an experienced leader having led teams at both a supervisory and managerial level and has grown the UIC to where it is now.

Before he became a consultant he managed to hold down some real jobs starting in the Booking Office at Nottingham station, later moving into Operational Management. He moved into organisational improvement by chance as Project Manager for a large quality initiative. He founded the UIC as a part-time venture in 1992, taking it full-time in 1994.

Richard has a firm reputation for applying a highly practical approach to any piece of work and being able to provide a structure for the most complicated projects. Over recent years Richard has spent an increasing proportion of his time working with the Executive Teams of organisations helping them develop their 'Corporate Brain' and corporate strategy. His passion though remains the development of Facilitators as that's where the future of an organisation lies.

In 2018, Richard relinquished ownership of the UIC in the UK to his good friend and long-standing colleague Jon who he has asked not to break it. Although no longer the boss, Richard's comprehensive knowledge of UIC clients and the science of improvement is still available as required and he retains ownership of the Australian business which is a good thing as this keeps him much too busy to interfere.

UIC work in Australia has meant Richard has now made 84 trips which equates to flying 1 763 000 miles, spending 168 days in the air (meaning he has had a lot of time to count the stamps in his passport) and 1516 days in Australia. For comparison, the moon is about 239 000 miles away so this is nearly four times to the moon and back.

Richard's dislikes include airports, flying and aeroplane food. Likes include vegetarian chilli and Switzerland. He is now an ExBrit having recently become a Dutch citizen. If you want advice about travelling by rail in Europe, Richard is your man.