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Facilitator Development Programme

Background and who should attend

Using UIMPROVE Facilitators in meetings and projects dramatically improves productivity and effectiveness, and a strategically deployed pool of Facilitators will have a major impact in an organisation. The aim of this programme is to teach participants the UIMPROVE approach to organisational improvement and provide them with the knowledge and skills to facilitate this. The UIC has more than 15 years experience of training and coaching people to undertake this role in a wide variety of organisations.

The Facilitator Development Programme is specifically designed for people who will have to take up a formal Facilitator role in meetings or projects. It is a 9-day programme in a 3-day + 3-day + 3-day format. The period between each module is roughly 8 weeks and this allows participants to gain experience of using what they have learned for real between the modules. Modules 2 and 3 incorporate review and planning for real pieces of work.

The role of Facilitator is usually a ‘part-time’ activity, taken on in addition to the ‘day job’.

Parallel activity

We have found that training up line managers in these skills alongside creating a pool of Facilitators to help them with tricky or complex meetings and projects produces the best results. Courses such as Universal Improvement Skills and the Strategic Improvement Programme teach line managers to use the skills in their everyday work including meetings and projects and also how to make best use of Facilitators.

Want the skills without the formal role?

Note especially that this programme is only for people who will be able to take on the formal role of Facilitator in addition to their ‘day job’. Due to the nature of the content – in particular the requirement to carry out formal facilitation assignments – it is not suitable for people solely looking for a development opportunity.

The UIMPROVE definition of facilitation

The UIMPROVE definition contrasts with many others that focus on the ‘soft’ side of group dynamics. Our broadest definition of facilitation comprises three main areas:


(1) Structure – this means being able to put in place a good structure in a meeting or project to achieve whatever it is a group wants to do. Poor structure makes for poor group working.
(2) Tools and techniques – this means having a repertoire of alternatives to just sitting around a table talking about things. Lack of tools and techniques also leads to poor group working.
(3) Group working skills.


We have found that traditional ‘facilitation skills’ place all the emphasis on group working skills and this is simply not enough. All the best intentions in the world do not lead to change and improvement. What does is having a good structure and a facilitated, participative approach.

We have also found that the traditional approach to facilitation is very reactive – Facilitators turn up on the day, sprinkle some group working magic dust and then disappear. A UIMPROVE Facilitator will employ a ‘before’, ‘during’ and ‘after’ approach. Careful planning means that the meeting or project is well structured and suitable tools are identified in advance. Review means that lessons are learned and actions are carried out.


What are the benefits of having a pool of Facilitators in an organisation?

The resource can be aligned with organisational strategy and focused where the greatest need/return is
Illustrates top management commitment to improvement

The rate of improvement
Creates a ‘critical mass’ for improvement
Increases organisational capacity and the rate of improvement
Builds on and supports the work done through other UIMPROVE training courses
An internal resource is better for continuity and follow up

Developing the organisation
Taps into and develops the talent in the organisation
Promotes organisational learning
The skills are developed and retained within the organisation
Ensures a more structured approach to projects
Improves meetings
The skills are transferable to the ‘day job’
Use of the skills is ‘contagious’ – they will spread through the organisation

Developing individuals
Gives individuals a broader view of the organisation through involvement in projects
Increases job satisfaction
Today’s Facilitators are tomorrow’s senior managers and directors

Costs less than external provision
The cost of training is soon recouped in the benefits the resource brings to the organisation

Style and structure of the programme

The programme comprises three interlocking modules. Participants will need to attend the whole programme as the modules are not designed to stand alone.

Click on the headings below to find out more about each module.

• Understanding the role – what is facilitation, what is a Facilitator?
• Background to the ideas – a brief history of improvement in organisations
• Key Concepts – ideas that underpin the approach
• Tools for Planning and Organising
• Introduction to projects
• The UIMPROVE Projects Framework
• Annual Planning
• Project Kick-Starts

• Review session – what people have tried since last time
• Effective meetings
• Techniques for Productive Meetings
• Putting structure to a topic
• Tools for Evaluation and Decision Making
• Making interventions in meetings
• Planning for forthcoming assignments

• Review session – what people have tried since last time
• Introduction to processes
• How to improve a process
• Tools for Analysis
• Project Events completed: Project Refocus, Project Review, Process Analysis Events,
Customer Involvement Events
• Planning for forthcoming assignments
• Review of the programme


£23 100 + VAT (UK)

A discount rate is available for small organisations or those with very limited training budgets. See Our Prices for more information.

Want to know more?

Get in touch or download our Briefing Note for further detail.

Get in touch