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UIC People


Zoe began her career as Technical Assistant with Calor Gas, project managing the installation of domestic bulk gas tanks across the Southern region. She then worked as Export Packing Manager for a freight forwarding company successfully gaining ISO accreditation for the business. She moved to


Eleanor Eleanor started her career as an Urban and Regional Planner, but was rapidly drawn from statutory to strategic planning and then into transport planning. Eleanor’s career has spanned the public and private sector and she now runs her own transport planning consulting business.  


Dave Dave’s never-ending quest for improvement started in the quality department of an engineering company in the Black Country who supplied components to the automotive industry. The majority of his work involved standing at the end of the production line sorting out 'the good ones


Jane Jane spent her the first years of her career in hospitals and local government in various roles in health, education, human resources, strategic planning, project management and quality improvement. It was during this time that she was introduced to improvement theory and practice -


Diane Diane started her career working in a Community Law Centre, before moving on to a long career in Social Housing. She has project managed major business transformational change programmes and has held multiple leadership roles within Customer Experience. She is passionate about delivering continuous


Danny Danny has over 30 years’ experience in local government, mostly in senior management roles. He was introduced to the UIC in 2002 during his time at Fife Council when he attended Improve Your Projects. From then on, he and his management team colleagues became


Bali Bali started her career in the voluntary sector working for a number of small charities. Her first contact with the UIC was in 1997 when she was trained as a Facilitator. Following a year teaching English in Barcelona, Bali joined the UIC in 1999


Richard Richard is the founder of the UIC. He is an expert in all aspects of organisational improvement and the creator of the UIMPROVE System of Improvement. He is also an experienced leader having led teams at both a supervisory and managerial level. Before he


Lisa Lisa joined the UIC as one of the 'founding consultants' when we set up our permanent operations in Australia in 2008 having worked for many years in the transport and logistics sector. For the majority of these years she was Managing Director of the


Josie Josie joined the UIC in 2011 after working in the rail industry for over 23 years holding a variety of roles from front-line service delivery to customer service management and talent management.   On leaving the railway in 2008 she became a freelance associate,